Customer Services

Call our UK call centre on:
0845 6011 050

Mon to Fri: 8am - 7pm
Saturday: 8am - 1pm

Download your Income Insurance Policy Document

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Making a Claim on your Insurance

If you need to make a claim on your insurance policy then please contact us as soon as possible.

Please complete one of the forms below to see the contact details for making a claim on your specific policy.

Search by Policy Number

Policy Number

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For more information about making a claim and what you can expect please read the claim guidance and advice for your insurance product.

Paymentshield put the needs of our policyholders above all else and 'Treating Customers Fairly' is at the heart of everything we do. We believe in protecting our customers' interests by offering a transparent, efficient and professional service and are constantly reviewing our service to identify areas for improvement. If you have a comment about our services, please leave us some customer feedback.

Our UK based call centre personnel make it their first priority to deliver the best service to our Policyholders. If you need to speak to someone in Customer Services please call 0845 6011 050 or view our Contact Details.