Contact Us

Customer Services

Call our UK call centre on:
0845 6011 050

Mon to Fri: 8am - 7pm
Saturday: 8am - 1pm

Download your Policy Documents

Download

Contact Details

Lines are open 8am – 7pm Monday to Friday, 8am – 1pm Saturday
Telephone calls may be recorded for security purposes and monitored under our quality control procedures

Alternatively write to us at: Paymentshield Ltd, Paymentshield House, Wight Moss Way, Southport, PR8 4HQ

Customer Services
Want to speak to a UK based member of our team? 0845 6011 050
Want to email a general enquiry? enquiries@paymentshield.co.uk
Home Insurance Claims
Need to make a claim? Call the UK based claims team now on: 0845 6011 060
Important information you will need before calling: Information you'll need

Before you call:

  • Check your policy certificate and Policy Document to see whether or not the event is covered.
  • If you are a victim of theft, vandalism or something is lost or damaged away from your home, firstly inform the police and ask for an incident number. It would also be helpful if you have an approximate cost to replace or repair the items you would like to claim for.
CLOSE
Landlords Buildings & Contents Claims
Need to make a claim? Call the UK based claims team now on: 0845 6011 060
Important information you will need before calling: Information you'll need

Before you call:

  • Check your policy certificate and Policy Document to see whether or not the event is covered.
  • If you are a victim of theft or vandalism, firstly inform the police and ask for an incident number. It would also be helpful if you have an approximate cost to replace or repair the items you would like to claim for.
CLOSE
Mortgage Payment Protection Insurance Claims
Need to make a claim? Call the UK based claims team now on:
For Policy Numbers beginning with: NUI 0845 6011 060
For Policy Numbers beginning with: PI 0845 201 1719
Important information you will need before calling: Information you'll need

Before you call:

  • Check your policy certificate and Policy Document to see whether or not you are covered.
CLOSE
Income Insurance Claims
Need to make a claim? Call the UK based claims team now on: 0845 201 1719
Important information you will need before calling: Information you'll need

Before you call:

  • Check your policy certificate and Policy Document to see whether or not you are covered.
CLOSE